Challenge
The e-commerce giant has multiple audit categories like SOX readiness, fraud risk management, offers construct, category procurement, inventory parts management, network security design, inventory - slow & non moving etc and dedicated teams working on these categories.The reports on audit team performance were created manually and seldom in real-time. The audit team also had no visibility to their achievements and hence lacked motivation to perform better.
The company was on a for a robust sales performance & engagement platform to solve their problem.
Solution
Sales Performance & Engagement Solution
With Compass the E-commerce giant streamlined their commission process and enabled more detailed reporting for audit teams and management.
Compass provided:
- Robust dashboard with real-time view of audit team performance
- Badges based on milestone achievements and also
- Automated incentive point disbursement based on audit response
Result
Using Compass the e-commerce giant could:
- Provide the central business team a consolidated & graphical view of all the users progress in real-time
- Improve incentive program adoption with achievement based badges
- Reduce central overhead for administration
Impact
80% increase incentive program adoption in less than 30 day
