Live Webinar: Secrets to Building a Successful B2B2C Growth Flywheel
Save your spot now

Sales Enablement

Sales enablement, put simply, refers to the strategies and tools that help sales teams to effectively communicate with and sell to potential customers. 

The concept of sales enablement can span everything from training new employees about the company's product lines and competitive landscape to instilling confidence in salespeople who are feeling insecure about their abilities.

The purpose of sales enablement is to reduce the amount of time it takes a salesperson to demonstrate value, which increases the likelihood that a prospect will engage further with a company's product or services.

What is sales enablement?

Sales enablement refers to the strategies, tools, and processes that help sales teams effectively communicate with and sell to potential customers. The goal of sales enablement is to provide salespeople with the resources and support they need to be more effective in their roles, including by providing them with the necessary knowledge and information about the products or services they are selling and by helping them to more effectively engage with and persuade potential customers.

Sales enablement can include a wide range of activities and tools, such as training programs, sales collateral and marketing materials, sales playbooks, customer relationship management (CRM) systems, and other technologies and resources that are designed to help salespeople do their jobs more effectively. By providing sales teams with the right tools and support, companies can improve their sales outcomes and drive revenue growth.

Boost Sales Performance by 94% with Our Gamified Commission Management Software  

What are the best practices of sales enablement?

Sales enablement is the practice of providing salespeople with the tools, resources, and support they need to effectively sell a product or service. Some best practices for sales enablement include:

  1. Providing salespeople with access to high-quality, up-to-date sales materials: This includes product and service information, case studies, demos, and other resources that can help salespeople engage with prospects and customers.
  2. Offering training and development opportunities: Salespeople should be trained on how to effectively use the tools and resources at their disposal, as well as on how to identify and overcome objections, navigate complex sales processes, and build relationships with prospects and customers.
  3. Ensuring that sales and marketing are aligned: Sales and marketing should work together to develop a clear and consistent message about the product or service, and to create materials that support that message.
  4. Using technology to support the sales process: There are many tools and platforms available that can help salespeople track and manage leads, analyze customer data, and collaborate with other members of the sales team.
  5. Measuring and tracking the effectiveness of sales enablement efforts: It's important to regularly assess the impact of sales enablement initiatives and make adjustments as needed. This could involve collecting feedback from salespeople, analyzing data on sales performance, and using analytics tools to understand how different resources are being used.

What is the difference between sales enablement and sales operations?

Sales enablement refers to the tools, processes, and practices that are put in place to help salespeople sell more effectively. This can include things like training, content, technology, and processes that help salespeople understand their customers better, communicate more effectively, and close deals more efficiently.

Sales operations, on the other hand, refers to the behind-the-scenes processes and systems that support the sales function. This can include things like data management, reporting, forecasting, and resource allocation.

In short, sales enablement is focused on helping salespeople sell more effectively, while sales operations is focused on supporting the sales function as a whole. Both are important for the success of a sales organization, but they have different goals and focus on different aspects of the sales process.

What does sales enablement do?

Sales enablement helps sales teams do their jobs more effectively by providing them with the resources, knowledge, and tools they need to communicate with and sell to potential customers. Some specific things that sales enablement can do include:

  1. Providing sales teams with training and development programs to help them improve their skills and knowledge.
  2. Developing and distributing sales collateral and marketing materials, such as product brochures, case studies, and demonstration videos, to help salespeople communicate the benefits and features of a product or service to potential customers.
  3. Creating sales playbooks and other resources that provide guidance and best practices for sales teams on how to effectively engage with and persuade potential customers.
  4. Implementing and managing customer relationship management (CRM) systems to help sales teams track and manage customer interactions and sales opportunities.
  5. Leveraging technology and other tools to streamline and optimize sales processes, such as by automating tasks or providing sales teams with real-time data and analytics.

Who owns sales enablement?

Sales enablement is typically owned by a department or team within an organization, such as the sales enablement team or the sales operations team. However, the responsibility for sales enablement often extends beyond just one department and involves collaboration between sales, marketing, and other teams within the organization.

In some cases, sales enablement may be led by a Chief Sales Enablement Officer (CSE), who is responsible for developing and implementing strategies and initiatives to support the sales team. The CSE typically reports to the Chief Sales Officer (CSO) or another executive leader within the organization.

What are the benefits of sales enablement?

Sales enablement is the practice of providing sales teams with the tools, resources, and information they need to effectively engage with prospects and customers, and ultimately drive more sales. Some benefits of sales enablement include:

  1. Improved efficiency: By providing salespeople with the resources they need at their fingertips, sales enablement can help streamline the sales process and make it more efficient. This can allow salespeople to spend more time selling and less time searching for information or resources.
  2. Increased productivity: By empowering sales teams with the right tools and resources, sales enablement can help them work more effectively and close more deals. This can result in increased productivity and overall sales performance.
  3. Improved customer experience: Sales enablement can help sales teams deliver a more personalized and relevant customer experience, which can help build trust and improve the overall customer relationship.
  4. Enhanced collaboration: By providing sales teams with access to the same information and resources, sales enablement can help facilitate better collaboration and communication between salespeople, marketing, and other departments.
  5. Greater visibility: Sales enablement tools can provide insights into sales team activity and performance, allowing organizations to track progress and identify areas for improvement.

Sales enablement can help organizations drive more sales, improve the efficiency and effectiveness of their sales teams, and deliver a better customer experience.

Employee pulse surveys:

These are short surveys that can be sent frequently to check what your employees think about an issue quickly. The survey comprises fewer questions (not more than 10) to get the information quickly. These can be administered at regular intervals (monthly/weekly/quarterly).

One-on-one meetings:

Having periodic, hour-long meetings for an informal chat with every team member is an excellent way to get a true sense of what’s happening with them. Since it is a safe and private conversation, it helps you get better details about an issue.

eNPS:

eNPS (employee Net Promoter score) is one of the simplest yet effective ways to assess your employee's opinion of your company. It includes one intriguing question that gauges loyalty. An example of eNPS questions include: How likely are you to recommend our company to others? Employees respond to the eNPS survey on a scale of 1-10, where 10 denotes they are ‘highly likely’ to recommend the company and 1 signifies they are ‘highly unlikely’ to recommend it.

Based on the responses, employees can be placed in three different categories:

  • Promoters
    Employees who have responded positively or agreed.
  • Detractors
    Employees who have reacted negatively or disagreed.
  • Passives
    Employees who have stayed neutral with their responses.

How to build a sales enablement strategy?

A strong sales enablement strategy can help your team close more deals, improve customer satisfaction, and increase revenue. Here are some steps you can follow to build a sales enablement strategy:

  1. Identify your sales team's needs: Start by understanding what your sales team needs to be successful. This might include sales collateral, training materials, customer case studies, and more.
  2. Define your target audience: Who are you trying to sell to? Understanding your target audience will help you create sales enablement materials that are tailored to their needs and interests.
  3. Create a content plan: Develop a plan for creating and distributing the sales enablement materials your team needs. This might include creating templates for sales collateral, scheduling training sessions, and developing a process for regularly updating your content.
  4. Provide training and support: Make sure your sales team is trained on how to use the sales enablement materials you provide. Consider providing ongoing support and coaching to help them stay up to date and continue improving their skills.
  5. Measure and optimize: Regularly track the effectiveness of your sales enablement efforts and make adjustments as needed. This might involve analyzing metrics such as conversion rates, customer satisfaction, and revenue.

How to measure sales enablement success?

There are several key metrics that can be used to measure the success of sales enablement efforts:

  1. Sales productivity: One of the main goals of sales enablement is to increase the productivity of sales teams. This can be measured by tracking key metrics such as the number of deals closed per salesperson, the average deal size, and the overall sales revenue generated.
  2. Time to close: Sales enablement can help streamline the sales process and reduce the time it takes to close deals. Measuring the time it takes to close deals can help organizations understand the effectiveness of their sales enablement efforts.
  3. Customer satisfaction: Sales enablement can help sales teams deliver a better customer experience, which can lead to increased customer satisfaction. Measuring customer satisfaction can be done through surveys or other methods.
  4. Sales team adoption: To be effective, sales enablement tools and resources need to be used by sales teams. Measuring the adoption of these tools can help organizations understand their effectiveness and identify areas for improvement.
  5. Content engagement: Sales enablement often involves providing sales teams with resources such as sales collateral, presentations, and other marketing materials. Measuring the engagement with this content, such as the number of views or downloads, can help organizations understand its effectiveness.

Overall, the success of sales enablement efforts can be measured by tracking a combination of these metrics, as well as others that are specific to an organization's goals and objectives.

What are top 5 sales enablement tools?

There are many sales enablement tools available on the market, and the specific tools that are the most effective for an organization will depend on its specific needs and goals. That said, some top sales enablement tools that are widely used by organizations include:

  1. HubSpot Sales Hub: HubSpot Sales Hub is a suite of tools for salespeople to manage accounts and leads, automate workflows, and close deals faster. The platform includes a CRM, marketing automation suite, and social media management tools.
  2. Salesforce: A CRM platform that helps sales teams manage customer interactions, track leads and opportunities, and automate sales processes.
  3. DocuSign: A tool that allows sales teams to electronically sign and send documents, streamlining the contract process.
  4. Highspot: A sales enablement platform that helps sales teams find and use the most relevant content for each customer interaction.
  5. Outreach: A sales automation platform that helps sales teams manage and optimize their outreach efforts, including email, phone, and social media communication.
  6. Seismic: A sales enablement platform that helps sales teams find and use the most relevant content for each customer interaction, and provides insights into sales team activity and performance.

Showpad: A sales enablement platform that helps sales teams find and share relevant content with prospects and customers.

Similar Blogs

Quick Links

Glossaries